If audio is important to you, then you might want to check out our XPS 27 All-in-One system with ten discrete speakers designed in conjunction with a Grammy award-winning audio engineer and record producer.Problems with sound on any computer can be frustrating, though. So our Knowledge Base offers tips on how to troubleshoot audio issues with speakers, headphones or microphones on Dell PCs.Direct2Dell is designed to bring you news and stories about Dell people, products, services, partners and customers. Often those customers need support for their Dell products. For that, our Dell Support team continuously updates a library of articles called the Knowledge Base.In an effort to make that information even easier to find when you need it, each Friday I will bring you a list of the most highly reviewed articles with appropriate responses to the latest trends we are seeing in our customer inquiries.With these publications you can stay informed about the latest troubleshooting guides and resolutions across various client system lines.Questions about these issues should be left in our Support Forums where trained staff are available to assist, rather than commenting here on Direct2Dell.You can also contact Dell Customer Service or Dell Technical Support for assistance. And, as always, our @DellCares and @DellCaresPro teams are just a tweet away for help.This week we’ve seen a lot of interest in these topics:Resolving keyboard lag at system password screensThinking about upgrading a video card? This quick video could helpYour one stop shop for Microsoft Office troubleshootingGet the most out of Windows new security features: Hello & Biometric ScannersNo boot device found under Legacy mode? Give this a tryWindows 10 Education version & dim LCD? Check this outEasy solution to fix audio, low volume or distorted sound issuesDell WD15 & TB16 support for #Ubuntu 16.04All about driversResolve performance issues with Adobe After Effects installed on Precision Workstations using the Dell Precision Optimizer
The four fundamental forces of physics (gravitational, electromagnetic, the weak and the strong nuclear forces), which regulate everything in our universe from the galaxy down to the particle, were created shortly after the Big Bang.Yet, it remains a mystery how they specifically function. There is a fifth force that might exist, which is shrouded by even greater mystery: dark energy, which is not dark and it only acts as a hypothetical thing indicating that the universe is expanding at an accelerating rate.Why am I mentioning all of these things? Dell is using the forces of the universe as the basis to design its own digital universe. In it, there are far different forces at work, like IoT, VR, blockchain, and AI, and our planets Jupiter, Mars, and Saturn have been recast as governance, management, and security. Just like in the real world, everything in Dell’s digital universe interacts with everything. The only difference to the real world is that there is an explanation for everything and everything can be proven.By the way, AI plays a crucial role here. It’s the only ‘force’ that can further develop itself; likewise, it can improve other technologies and drive innovation the fastest. It gives ‘flight’ to the other forces, much like the Higgs boson does with other particles in the real world by giving them mass. Nothing would work here with Higgs boson and nothing would work in today’s IT without AI either.But AI is not a pipe dream like many still believe. There are many specific examples of how AI can optimize a company’s processes already. For example, MasterCard has implemented the technology to track down cases of credit card fraud. It would not be possible to tackle this type of fraud properly if it weren’t for artificial intelligence. Criminal activity increases by 50 percent every year and is becoming a tremendous problem. MasterCard can track payment patterns using machine learning detecting any anomalies. They could do this before but it goes much faster now through the combination of AI and big data. And there’s more: People’s shopping habits are translated into rules and added to the existing AI algorithms so they become increasingly effective. And the best part of this approach is that customers do not feel like someone is spying on them. They even welcome the technology because in the end MasterCard is protecting their digital identity.There are many other examples of AI in use today: The University of Pisa uses the technology to predict the success of cancer treatments. The agricultural company Aerofarms has reduced water consumption for growing vegetables by 95 percent through vertical farming in warehouses and productivity of this type of agriculture has skyrocketed by a factor of 390. And McLaren uses AI in autonomous driving applications for real-time detection of objects, calculating 3D positions, and generating 3D images, for example.Not only does AI improves the existing processes, it also optimizes the algorithms itself, meaning that the already improved processes are improved upon. AI is more than just a central technology. It also becomes a part of a business model and an important requirement for competitiveness in future markets.
Anil Rao, VP, SIS Software and Firmware Engineering, summarizes OpenManage Enterprise “as an essential companion to the modern Data Center Administrator. OpenManage Enterprise is designed to scale with their kinetic infrastructure while automating deployment, monitoring, reporting and maintenance – resulting in minimized downtime and reduced TCO (total cost of ownership). OpenManage Enterprise delivers a uniform user experience by leveraging a shared core across our latest generation of systems management solutions.”Whether you are already using OpenManage Enterprise – Tech Release, or are ready to upgrade from OpenManage Essentials, download the OpenManage Enterprise v3.0 software today or visit our OpenManage Enterprise product page for more details on simplifying the management of your Dell EMC PowerEdge server environment. OpenManage Enterprise v3.0 includes virtual identity management and migration, increased scalability, RESTful API support, improved reporting features and centralized management for PowerEdge serversLast week, Dell EMC launched OpenManage Enterprise v3.0, the fully supported, one-to-many systems management console that facilitates unified management for Dell EMC PowerEdge modular infrastructure, rack and tower servers. Version 3.0 introduces new features including scalability of up to 8,000 devices, support for the new PowerEdge MX7000, and provides end-to-end infrastructure monitoring capabilities for Dell EMC storage and networking devices and third-party hardware. It’s easy to install, simple to use, and integrates with OpenManage Mobile, so users can manage and monitor their workloads from anywhere.“With OpenManage Enterprise v3.0, we focused on end-user requests for a simple, easy to manage, unified console that delivers powerful results,” explains Abhijit Pathak, Senior Manager, Software Engineering. “All of our upgrades and features are a result of customer feedback and our desire to provide the best possible solution to meet our customers’ needs.”Pathak continues, “As we prepared to bring v3.0 to market, we spent time considering our customers’ business objectives, top priorities, and the types of improvements we could include that would help them work more efficiently and effectively – and basically make their work easier while also attaining faster results.”One example of user-inspired design is the completely refreshed user interface. As Matt Maze, Software Principal Engineer, explains, “We worked with many of our customers and performed a good deal of end-user testing to make sure the new design is intuitive and simple to navigate. We considered everything from the placement of the buttons to how customers scroll through options as well as their preferences in usage. The result is a modern interface that is easy to use and faster to load.”Updated dashboard provides a simple, easy-to-understand overviewThe reporting features were also enhanced so that IT pros can easily capture specific data and email it to team members or managers. Having this data readily available saves time and increases efficiency.The OpenManage Enterprise Report Builder makes it easy and faster to both capture and share dataAnother example of improvements in the user experience is the ease of performing server deployments – it has very few requisites. It’s a simple, streamlined, “one click to deploy” process. And for customers already using OpenManage Enterprise, the upgrade to v3.0 is a seamless, single-click process as well.Pushkala Iyer, Software Senior Principal Engineer, describes the benefit of another improvement in v3.0: guided templates. These templates allow end-users to select BIOS settings optimized for the workloads and services that matter most to them. It removes the guesswork in settings by enabling end-users to select from pre-configured settings.Example of the guided template that enables end-users to select workload-based server performance options that best fit their business needsIn addition to the improved dashboard, enhanced reporting features and guided templates, OpenManage Enterprise v3.0 includes robust API support and identity pool and identity management distribution, among the many other new features (listed below).What’s New in OpenManage Enterprise v3.0?PowerEdge MX7000 support (discovery, inventory, firmware updates, chassis templates, proxied-management, standalone / stacked chassis)Simplified configuration remediationIncreased scalability to manage 8000 devicesAlert reception and processing from unknown devicesGuided templatesIntegration with the OpenManage Mobile application enables remote data center monitoring and maintenance via mobile deviceExpanded remote scripting tokensIn-place, single click upgrade support (from OpenManage Enterprise -Tech Release to OpenManage Enterprise v.3.0)New device support for FS8600 / FD332
We are just a few days away from Mobile World Congress (MWC) Barcelona and the big themes are already taking center stage – 5G, IoT and automotive being a few of them.As Tom Burns, SVP and GM of Networking & Solutions, mentioned earlier this week, 5G is not simply an evolution from 4G. 5G requires massive transformation and demands new distributed architectures. Simply put, in addition to internal operational efficiency and scalability, 5G needs edge computing to reduce latency and drive real-time, automated decision-making.Our Extreme Scale Infrastructure (ESI) team has been an active leader in the edge data center space for years as multiple industry definitions of the “edge” have emerged and continues to be debated. Last year, we were at MWC with an edge data center proof of concept that was being tested in the field. This year, we head into MWC after completing multiple edge data center deployments, most recently in Europe with additional deployments planned throughout Europe and the Middle East within the next six months. We’re excited to share our successes and lessons learned as well as what we expect for 2019.Edge Data Centers & Intelligent, Connected CarsThe latest EMEA edge data centers from ESI will help a major global automotive manufacturer with its intelligent connected vehicles (ICV) strategy. Initially they’ll be using the data to improve vehicle performance, reliability and driver experience. Later, when 5G networks are ubiquitous, this global automotive manufacturer will use this new knowledge base to launch a new generation of semi-autonomous vehicles.As with many automotive companies, there are often hundreds of vehicles on the road in any given location, each outfitted with hundreds or thousands of IoT devices that are collecting hundreds of gigabytes of data or more each day. In this initial phase, the automotive firm is tracking car speed and motion, collecting maintenance and safety data, and discovering potential manufacturing defects. In most instances this data set is too large to transfer to the cloud or centralized data center in real-time and thereby can benefit from edge inferencing with local review and analysis of the data.To complement its cloud strategy, our ESI team helped design edge data centers for this automotive company and we deployed them closer to where the data is being generated. This allows data to be offloaded from the vehicles quickly for further processing locally. The aggregate of this locally processed data is then available for engineering teams to review whether at the edge or from the cloud.The automotive company needed a total solution that is flexible enough to place in multiple geographic locations, many of which have extremely unforgiving environments with outdoor temperatures ranging from -35 degrees to 50 degrees Celsius (-31 degrees to 122 degrees Fahrenheit). In addition, they had to design their IT infrastructure to retain raw data for multiple years due to varying country specific regulatory requirements.Dell EMC’s micro Modular Data Centers (MDCs) incorporate all facets of a traditional data center: IT, power, cooling, controls, management and security. It features a single IT 48RU rack solution, with Dell EMC scale-out servers, enterprise-class switches and a Dell Embedded PC that collects and transmits data for analysis and problem solving. As part of the deployments, Dell EMC is working with geographically located service and maintenance providers as part of the ongoing facilities management of the data centers.Onto MWC Barcelona 2019A similar micro MDC will be on display at the Dell Technologies / VMware booth at MWC Barcelona this month (Hall 3, Stand 3M11). The edge data center will feature an updated design and will showcase edge initiatives across Dell Technologies, showing the flexibility in design to support a variety of edge workloads. We’ll also have new demos including:Project Dimension: showing how VMware and Dell EMC are bringing the operational efficiency and agility of the public cloud to the edgeTelehealth Demo: showing how Dell EMC, VMware and Telenor are working together to enable telemedicine over 5G networksManagement Demo: showing how to monitor and manage multiple edge data centers in remote locationsWith the edge ambiguous to many, we encourage you to stop by the Dell Technologies / VMware booth to see how we design edge data centers as flexible building blocks that take into consideration unique site and geography, IT workload and local regulatory requirements. The designs are adaptive to brownfield or greenfield facilities and can be tailored to accommodate diverse workload needs.Safe travels to everyone attending, and we hope to see you there!
In May 2018, Dell introduced Dell Wyse ThinLinux 2, centered around the idea of a secure computing environment with a simple user interface and an open OS architecture that allows effortless integration with third-party applications, without any modifications. Also, it is a 64-bit OS with the flexibility and security of Ubuntu Linux, and applications that provide outstanding benefits to customers across industries.Since May 2018, we’ve made steady improvements to provide better features, performance, reliability, and security. Today, we’re excited to announce ThinLinux version 2.2, which brings several notable updates for our customers.Wyse 5070 Extended thin client with discrete graphics is now available with ThinLinux 2.2 supporting up to six high-resolution monitors.“Domain Join” allows inventory management via domain.“Preserve Device Configuration Settings” feature allows administrators to opt to save client settings during image upgrades.Tighter integration with Wyse Management Suite allows for easy upgrades and manageability.Protecting the customer:Thin clients provide enhanced security by ensuring that no data is saved to individual machines. Everything lives in the cloud, which means users can log-on from any machine and have on-demand access to the applications and data they need. If an individual machine is stolen, secure cloud data can’t be accessed. With near zero attack surface, thin clients can simplify IT’s job, strengthen security and deliver a solution that’s resistant to virus attacks. The ThinLinux 2.2 operating system provides a mature thin client experience by adding active-directory integration and preserving device configuration settings for OS upgrades.ThinLinux 2.2 also makes things simpler for our customers through automated management with Wyse Management Suite. Organizations can easily add thin clients onto the appropriate network, and upgrade and configure units as needed in a matter of minutes. Here are just a few examples of how some of our customer industries can benefit:RetailPoint of Sale applications in retail environments run well on Linux. ThinLinux 2.2 is unique in that it allows most third-party applications developed on Ubuntu 16.04 to run on its platform. This means more compatibility and flexibility for retail applications which tend to be unique for every retailer. In addition, retailers will enjoy:A broad range of peripheral support including Bluetooth 5.0OEM branding for customer-facing terminalsNo downtime and quick client updates using add-ons“Browser in kiosk” mode allows a secure way to access web-based applicationsHealthcareIn a healthcare setting, providers that previously had to carry a separate device from room to room can install thin clients in every room, to easily visit a multitude of patients and have access to the latest patient data at the tip of their fingers. Healthcare staff won’t have to worry about carrying or misplacing a device and IT doesn’t have to be concerned that a portable device will be stolen. ThinLinux 2.2 makes the thin client user experience even more powerful with a single-sign-on function as well as Citrix Netscaler to extend access to patient records to remote clinics.“Session Roaming” allows desktops to be moved seamlessly between devicesAllows for your client’s data to be retained in the data center and not stored in the local deviceGovernment and FinancialSecurity is a major concern of both of our financial and government customers. ThinLinux 2.2 ensures that data is not being cached to the client but saved to the cloud for greater data protection. Other benefits for these sectors include:Support for multiple high-resolution monitorsBroker authentication using smart cardsUSB manager to prevent unauthorized device accessRedundancy through dual NIC teaming, a Federal requirementx authentication for additional securityHome Grown ApplicationsThinLinux 2.2 features support extends beyond traditional VDI use cases as well. IT-developed applications can be easily deployed on ThinLinux 2.2, and the platform can be used for development tuned to the customer’s unique needs. To support non-traditional use cases, the platform also supports a comprehensive Terminal Emulation suite.ThinLinux 2.2 is the Linux OS that is easier to deploy, configure and manage, and delivers an incredibly secure and streamlined user experience while lowering TCO and improving productivity. To find out more about the technical details and ordering, visit: www.dellEMC.com/Wyse