New video campaign Our Council, Our Stories launched by Limerick City…

first_imgHousing 37 Compulsory Purchase Orders issued as council takes action on derelict sites Email Linkedin Advertisement Limerick on Covid watch list Facebook Limerick’s O’Connell Street Revitalisation Works to go ahead RELATED ARTICLESMORE FROM AUTHOR WhatsApp O’Donnell Welcomes Major Enhancement Works for Castletroy Neighbourhood Park center_img Previous articleLive At The Docklands with Josh Gray – The Limerick Post ShowNext articleMural and new priory walkway unveiled in Kilmallock Staff Reporter Twitter Print 31-5-19#OurCouncilOurStories is a new video campaign launched by Limerick City and County Council to celebrate the dedicated and diverse work of the organisation’s employees.Launched today by the Marketing & Communications department at Limerick City and County Council, ‘Our Council, Our Stories’ is a series of video shorts to be shown throughout the month of June that will illustrate the mix of services, diversity and personality of the Council’s employees.L-R: Mayor of the City and County of Limerick, Cllr. James Collins, Anne Goggin, Senior Executive Engineer, Dean McDarby, the Mobile Library Driver, and Michael Sheehan, Parks Superintendent, in the People’s Park.Picture: Keith WisemanA new video campaign has been launched by Limerick City and County Council to celebrate the dedicated and diverse work of the organisation’s employees.Launched today by the Marketing & Communications department at Limerick City and County Council, ‘Our Council, Our Stories’ is a series of video shorts to be shown throughout the month of June that will illustrate the mix of services, diversity and personality of the Council’s employees.Sign up for the weekly Limerick Post newsletter Sign Up The videos, created by Southern Media, can be viewed on social media (Facebook, Twitter, Instagram, Vimeo and YouTube) and new stories will appear each week and over the month of June.The first video, launched today on the eve of the amalgamated Council’s fifth birthday, features Alphonsus O’Regan, a traffic warden based in Kilmallock, as he covers his daily beat and helps with anything that might come his way.Kane Malone, a firefighter in Mulgrave Street, describes the challenges and rewards of being a firefighter with Limerick Fire and Rescue Service, while artist blacksmith Eric O’Neill, who’s based in the Council’s Cappamore Arts Studios, describes how the artist space enhances the County Limerick town.Mayor of Limerick City and County Cllr James Collins said:  “I’m always amazed at how many people do not realise the extent of the work that a local authority does. Limerick City and County Council provides almost 600 public services as well as promoting the interests of local communities across the city and county and the social, economic, environmental, recreational and cultural development of Limerick.  Our Council has enabled a great renaissance and a lot of change in Limerick over the last five years and this campaign is a nice way to tell some of those stories in the best way possible; through the people that work here.”Head of Marketing and Communications at the Council, Laura Ryan said that an upcoming episode will feature the new Treaty City Brewery on Nicholas Street which received funding from Limerick City and County Council for preservation and refurbishment work.“The series will also feature the man responsible for ensuring Limerick is in bloom every summer, Michael Sheehan, the Council’s Parks superintendent. It’s incredible to think that more than 10,000 plants and shrubs are planted every year to add welcome splashes of colour to Limerick’s streets and parks and it’s great to get a glimpse of the hard work that goes on behind the scenes.”Our Council, Our Stories also profiles the Bee Friendly Limerick project and engineer Anne Goggin who explains how the local authority delays the start of its annual grass-cutting programme in certain areas in order to help give bees and other pollinators an early food source.The popular Limerick Mobile Library Service is also featured, mobile librarian Dean McDarby describes the initiative which provides for the culture, education, information, learning, recreation and study needs of people of all ages in the county.The series also features Valerie Stundon, the Council’s water safety officer on taking care around our lakes and rivers as the summer season approaches.For more information please visit or see on Facebook, Twitter, Instagram, Vimeo and YouTube. #OurCouncilOurStories NewsLocal NewsNew video campaign Our Council, Our Stories launched by Limerick City and County CouncilBy Staff Reporter – June 4, 2019 231 TAGSLimerick City and CountyLimerick City and County Councillocal newsNews Shannon Airport braced for a devastating blow TechPost | Episode 9 | Pay with Google, WAZE – the new Google Maps? and Speak don’t Type! last_img read more

The changing world of call centers

first_img 117SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Tommy Loo As the Director of Business Strategies, Tommy Loo is responsible for providing operations consulting services for LEVEL5 clients. His work develops capacity, and utilization requirements to reach our client’s … Web: Details In today’s multichannel world, the call center is in the midst of a transformation. This transformation is comprehensive and involves rethinking performance metrics, staffing issues, and work space design.In the area of performance metrics, financial institutions are recalibrating to better align in a multichannel world. No longer can institutions look at average talk time, abandonment rates, and after call processing. The call center agent is now responding to customers through several channels – telephone, social media, instant messaging, and live Web chats to name a few. Agents are now perceived as a financial institution’s ambassador, information officer, and mediator. One performance metric that has evolved in some call centers is “one and done” as described by Jennifer Fox, SVP Customer Care Contact Center Operation Manager for Associated Bank in Green Bay, Wisconsin. This philosophy empowers the agent to resolve a customer’s issue in one call. This philosophy lends itself well to the new instant-gratification generation of customers who are reaching out to the bank as part of their busy schedule. As this example illustrates, the traditional metrics by which a call center is measured must be reviewed in light of the new challenges and customers expectations that a multichannel world presents. Further, the call center employee must by “smarter” than ever. Their knowledge base and training must be sufficient to allow them to meet the customer’s expectations of a “one and done” experience.Organizationally, call centers are being transformed by the introduction of Interactive Teller Machines (ITMs) as a service distribution channel. ITMs bring the dynamics of retail transactions once associated with retail branches into the call center. The ITM requires both visual and audio communication with the customer, amplifying the emphasis on personal service. This dynamic requires financial institutions to rethink the hiring, training, and staffing models for the call center.   Today’s agent needs to be comfortable conducting video sessions and maintaining eye contact with the customer.   For those institutions with a geographically diverse network, the agents also must be able to relate to the various needs of their customers as well as the diversity of products that may be associated with these regions. In most cases, these agents need to be empowered to resolve the customer’s issues in keeping with the “one and done” philosophy.Beyond the staffing issues, the physical environment in the call center needs to be addressed with the addition of the ITM channel. The agents for the ITMs need to be isolated within the call center space to eliminate any background noise, including any visual background activity. Because ITMs often operate during non-traditional hours, the space needs to include access to the restrooms, breakrooms, and points of ingress/egress without violating other security zones in the facility. The non-traditional hours also require safety considerations regarding ingress/egress into the facility.   These are important steps when designing a new facility to house a call center and doubly important when retrofitting a call center in an existing space.Great results can be achieved by providing ITM agents with the resources and space required to meet customer needs and serve their clients while keeping with the “one and done” attitude. One Southern institution embraced the multichannel approach and weaved it’s on line banking, ITMs and call center into a cohesive strategy, over a three year period its revised multichannel approach generated 1,400 new accounts and $140 million in new deposits.In consideration of the discussion above, the three pillars of customer service in a multichannel world are: Smarter Support, Personalized Service, and Faster Connect and Up-Time.Smarter Support: Agent’s must have at their fingertips a knowledge base that provides them the ability to deal with the majority of customer requests. This knowledge base consists of product information, empowerment guidelines to resolve customer issues, and a decision tree for dispute resolution beyond their authority. All of this geared to the “one and done” philosophy.Personalized Service: This concept connects the knowledge base with the agent’s ability to customize services or products to fit the customer’s request.   Agents must be able to interact with the customer to determine his/her true needs elevating the agent’s role beyond that of an order-taker.Faster Connect and Up Time: This addresses the infrastructure of the call center. The goal is to ensure the center is able to operate even if there are power outages or systems issues.   Continuous system monitoring insures the center can absorb a sudden spike in activity. The worst thing for a customer is the inability to reach the contact center in a timely manner.A call center’s ability to attain these three pillars will enhance its effectiveness and better equip agents to serve customers through multiple channels, leveraging the “one and done” concept which has become the customer’s expectation!last_img read more

Stoke to complain over referee

first_img While Hughes is facing an FA charge of improper conduct, Coates is planning to make his own grievances known. “The performance of the referee and his officials was a disgrace, and we will certainly be complaining to the relevant authorities,” he said in the Daily Telegraph. “We cannot accept what happened to us at Newcastle without making some form of representation. It’s then up to the officials what they do, but we found it hugely disappointing because there were so many poor decisions. “There was no common sense applied and I don’t think either of the yellow cards for Glenn Whelan were deserved. For one of the goals I could clearly see the ball was out of play, sitting high up in the stands. “The sendings-off completely changed the game. We were playing ever so well up to the dismissals, leading 1-0, but when you’re down to nine men you’ve got no chance. It’s not a case of sour grapes, we simply cannot accept what happened.” Press Association Atkinson sent off both Glenn Whelan and Marc Wilson, as well as Stoke boss Mark Hughes, in the space of five first-half minutes as Stoke surrendered an early 1-0 lead to suffer a heavy defeat. Stoke’s complaints extend beyond the dismissals as there was an apparent handball in the build-up to Loic Remy’s equaliser, while Hatem Ben Arfa appeared to carry the ball out of play before pulling it back for Yoan Gouffran to score. center_img Stoke chairman Peter Coates plans to make an official complaint regarding the performance of referee Martin Atkinson in their 5-1 loss to Newcastle on Boxing Day.last_img read more

Deepak Kumar’s car stolen from wedding function

first_imgNew Delhi: Preparing for Tokyo Olympics, shooter Deepak Kumar suffered a jolt on the personal front as the Asian Games silver medallist’s car, a Honda WR-V, was stolen while he was attending the wedding ceremony of his sister-in-law.The incident took place around 2:30 am in the night on Tuesday as the car was parked outside the VIP Park, JP Tent house in Keshav Puram.“The response has been a bit slow so far (from the police). See these are matters which can take my focus away from the game. But I am not letting that happen,” Kumar, who secured an Olympic quota in the 10m air rifle event at the Asian Championships last year, told IANS.“I am preparing for the World Cup (in Delhi from March 15 at the Dr Karni Singh Ranges) and I will continue to do what I have been doing, train harder and give my best,” said the 32-year old. A similar incident had happened with Kumar in 2018 when valuables were stolen from his car in South Delhi’s Ambedkar Nagar. (IANS)Also Read: Expecting great result from Indian shooters: Shooter Deepak KumarAlso Watch: AJYCP members form human chain across Assam to protest against CAA 2019last_img read more

Women of Troy make it three straight wins

first_imgBefore this weekend, the USC women’s volleyball team was winless on its home floor. On Friday, the No. 20 Women of Troy (10-6, 3-3 Pac-12) earned their coveted first win at the Galen Center in a three set sweep over the Colorado Buffaloes (10-7, 2-3). USC backed the victory up by winning again on Saturday against the Utah Utes (11-6, 1-5).Killer instinct · Sophomore outside hitter Ebony Nwanebu combined for 18 kills this weekend, including 10 against Utah on Saturday. Nwanebu also had two of her team’s season-high 15 service aces in that match. — Brian Ji | Daily TrojanThe Women of Troy came out strong against Colorado, a team that they have never lost to. In the first set, both squads played evenly, with neither team being able to build a lead bigger than five points. The big moment in the set was when USC scored seven unanswered points after being down 15-17 to take a 22-17 lead. The squad won the set 25-20 and sported a .355 hitting percentage, which was three times better than Colorado’s .118 mark.The Women of Troy were more dominant in the second set. The team never trailed after going up 2-1 early, and they led by as many as eight points over the course of the set. USC won 25-18 and had an impressive .400 hitting percentage. Eight of those 25 points came courtesy of three USC service aces and five Buffalo service errors.The Women of Troy carried their momentum into the third set, jumping out to a 7-1 lead early. The team never looked back, winning the set 25-19 and winning the match 3-0. The squad led by as much as seven points and did not trail during the final set.USC had strong performances by several players in the match. Junior outside hitter Samantha Bricio led the team in kills with 14, and she also accounted for four of the Women of Troy’s seven service aces. Sophomore outside hitter Ebony Nwanebu had eight kills, and senior outside hitter Emily Young contributed seven kills. Sophomore libero Taylor Whittingham led the squad with 11 digs and sophomore setter Alice Pizzasegola was on her game, recording 25 assists.Overall, USC had nine more kills, nine more digs, five more assists and six more service aces than the Buffaloes. Additionally, the Women of Troy’s .356 hitting percentage for the game was nearly double that of the Buffalo’s .191 hitting percentage.Less than 24 hours later, USC was back at it again on their home floor taking on the Utah Utes. USC’s confidence and momentum from their game the night before was evident, and the team took down the Utes in four sets.The first set was nearly all the home team, considering the Women of Troy won the set 25-14. After falling behind 2-4 , USC took control and scored nine unanswered points to take an 11-4 lead.Later in the set, the Women of Troy had another stretch where they scored six unanswered points to increase their lead to 19-7 before winning the set a few minutes later. The Utes seemed out of sync and were having trouble handling serves from the Women of Troy, who had seven service aces in the first set alone. In addition, their .370 hitting percentage was more than double the Utes’ .152 hitting percentage.The Utes were more collected in the second set, but still fell 25-20. USC remained in command almost the entire set, trailing only once. The team continued to serve well, coming up with five service aces.Despite their success in the first two sets, the Women of Troy were not able to pull out a second straight sweep. Utah led by as much as seven points during the third set, despite having fewer kills. The Utes, however, had a better hitting percentage at .303. The Utes also did not commit any service errors, while USC committed three.USC rebounded in the fourth set, winning 25-18 and taking the match 3-1. Despite having fewer kills and digs in the fourth set compared to the Utes, USC never trailed. The set stayed close until the Women of Troy held a 20-17 advantage, but they scored five of the next six points to seal the deal. The biggest difference for the Women of Troy in the set was hitting. In the fourth set, their .229 hitting percentage was nearly triple that of the Utes’ .081 hitting percentage.The Women of Troy had three players in the double digits for kills in the game. Bricio led all players again with 23 kills and eight service aces. Nwanebu scored 10 kills and two service aces. Junior middle blocker Alicia Ogoms tied her career high with 10 kills of her own. Freshman outside hitter Lauryn Gillis contributed with four kills and three service aces, and freshman middle blocker Jordan Dunn had three kills and two service aces. Whittingham led the Women of Troy in digs once again with 29. Pizzasegola and senior setter Hayley Crone performed well, combining for 48 assists. For the match, the Women of Troy had 12 more kills, 12 more assists, 12 more service aces and six more digs than the Utes.After the Utah game, USC head coach Mick Haley addressed the plans for the rest of the season.“We’re tied with three other schools for fifth place [in the Pac-12],” Haley said. “We still think we may have an outside chance to win the conference. If we can keep building our confidence and momentum, we feel like the sky is the limit.”Bricio believes her team has turned a corner this season.“We have a routine before every single game, so we do the same thing,” Bricio said. “But, I think the only thing that made the difference was practice. We had a really good week.”last_img read more

(UPDATED) Eagles Lose 2-0 to Croatia

first_imgDemola OjoA first half own goal by Oghenekaro Etebo in the 32nd minute and a second half penalty dispatched by Real Madrid maestro Luca Modric in the 71st were enough to put an uninspired Nigerian team to the sword in Kalinigrad Saturday, as Croatia went top of Group D without playing at their best.The Eagles offered little attacking threat, although Dejan Lovren blocked Alex Iwobi’s shot just before half-time, and Odion Ighalo glanced a Brian Idowu cross straight at goalkeeper Danijel Subasic. Ighalo’s header from Idowu’s cross, in the 59th minute, was the first of just two efforts on target by the Super Eagles, although Leon Balogun went close to heading in from a Moses corner at the start of the second half.Victory takes Croatia top of the group, after Iceland held Argentina 1-1 earlier Saturday. Both Modric and Ivan Rakitic were excellent in their passing, and Croatia threatened more as the game became stretched in the second half.When Croatia did create chances, it was usually their two creative midfielders who were involved. Modric’s fine early cross was guided down by Ivan Perisic for Mandzukic to fire over, while Andrej Kramaric’s header looped just over the crossbar from a Rakitic assist after half-time.Tactical Analysis (Nigeria)The Super Eagles put in a flat and disjointed performance which in truth, wasn’t much of a surprise considering the way they’ve played this year, even in victory over Poland in March.The responsibility lies with the coaching crew who have, rightly, been applauded after Nigeria blitzed through their qualifying campaign for the World Cup.However, the Super Eagles last impressive display was a 4-2 friendly victory over Argentina November last year.A closer look at the Nigerian team suggests the loss to Croatia – just like in friendlies preceding the World Cup – was more of a tactical problem, rather than personnel. By playing two defensive minded midfielders alongside captain Mikel Obi (who has been tasked with playmaking duties further up the pitch even though he has played as a successful defensive midfielder for most of his career), the Eagles have been slow paced, without any urgency in attack.In a bid to shoehorn Mikel into an attacking position, Alex Iwobi – arguably the most creative player in the team – has been shunted to the wings, where he is less effective. Invariably, the Eagles lone striker Odion Ighalo has more often than not, played in isolation.If the Nigerian team are to get positive results against Iceland and Argentina, they must be more proactive with at least, an additional attack minded player in the starting lineup.One of the three substitutes that came on against Croatia – Kelechi Iheanacho, Ahmed Musa or Simeon ‘Simy’Nwankwo – should be jostling for a starting spot. Wilfred Ndidi’s dynamism in midfield – means he is able to play in tandem with Mikel. The Eagles most experienced player is still invaluable to his team. His calm and know-how are needed, and he can still be a playmaker from a deeper position.Share this:FacebookRedditTwitterPrintPinterestEmailWhatsAppSkypeLinkedInTumblrPocketTelegramlast_img read more

Rooney excited for ‘great moment’ in England farewell

first_imgWashington, United States | AFP | Wayne Rooney says he is honoured to make a final appearance for England and happy for manager Gareth Southgate to decide his playing time Thursday against the United States.Former Manchester United star Rooney, in video comments released Monday by his Major League Soccer club DC United, detailed his excitement at earning his 120th cap for England in his farewell match, a friendly against the Americans at Wembley Stadium.“Playing on the squad for this game and see some old teammates, see Gareth and the coaching staff, and then obviously to play at Wembley for the last time will be a great moment,” Rooney said.“To see old teammates, coaches and be around them for a few days, but also to see the fans — it’ll be great to pull on the England shirt again in front of the fans in almost a way of me saying thank you to the fans for the support you’ve shown me over my time playing for England.”England’s all-time men’s goals leader came to MLS in July, lifting DC United from the bottom of the table to the playoffs in his first campaign. United were ousted by Columbus in their post-season opener earlier this month. England’s Football Association set up the Rooney tribute with proceeds going to youth charities.“Obviously it’s a huge honor for the FA to grant me this game. It’s an important game, obviously. The money will be raised for children’s charities, which I think is really important,” Rooney said.Rooney, 33, has scored 53 goals in 119 England appearances since making his debut for the Three Lions on February 12, 2003. He has not played for England since a 3-0 victory over Scotland at Wembley on November 11, 2016.“I have to admit I don’t know how much I’m going to play, whether that’s from the start or whether that’s the last few minutes,” Rooney said.“I’ll speak to Gareth before we meet up. Whatever he wants me then to play I’m happy to do so.”Share on: WhatsApplast_img read more

Artesians Face Skyhawks in Olympia Saturday Night

first_imgFacebook1Tweet0Pin0Submitted by Oly Town ArtesiansThe Oly Town Artesians return to action this Saturday night when they host the Snohomish Skyhawks. First kick at The Pavilion at The Evergreen State College is set for 6:30 p.m. It’s 80’s Night as the Artesians celebrate their fifth indoor season with games, prizes, 80’s music and more. Tickets are just $8 for adults, $5 for kids 5-12, seniors and military and kids under five are free.The Artesians enter the game at 0-1-0 after dropping their season opener, 9-6, to Tacoma Narrows FC. TJ O’Connor and Nate Boatright each scored twice in the game and David Cook and Christian Segovia each added goal. Goalkeeper Ryan Perkins played the entire game and kept it nice and close but is now injured and will miss an extended period opening the door for Shelton’s Bradley Hanson to take over between the pipes.Snohomish also suffered an opening game loss, 9-4, on the road to Bellingham United. John Troka scored twice including an impressive bicycle kick goal that temporarily gave them a 2-1 lead over the Hammers. Devin Shull registered a goal and an assist in the loss for the Skyhawks but they also suffered a goalkeeper injury and had to play an emergency keeper for much of the second half.For whatever reason, Oly has historically struggled against the Skyhawks, registering just one win in six games over three seasons. Their lone win came in the last game of the 2015-2016 season, a 10-6 victory featuring goals from current Artesians Matt Stalnik and Kyle Wiese.Saturday night is the first of two December home games for the Artesians. After their game against the Skyhawks, they will travel to Bellingham on December 8th before returning to The Pavilion on December 15 to take on the Tacoma Stars Reserves at 6:30 p.m. They wrap the 2018 portion of their season with a trip to Bremerton to take on the Oly-Pen Force on December 22.Stay up to date with the Artesians by visiting the Oly Town Artesians website, following them on Twitter, and liking them on Facebook.Featured photo credit: Charis Wilsonlast_img read more